Confidentiality

In line with Data Protection Laws, we treat all personal data with the utmost confidentiality and comply fully with the regulations set out by the Information Commissioner's Office (ICO).

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Products and services

1.1   Upgraded packages do not include the removal of stains & embedded dirt that requires wet vac treatment & items such as sweets and chewing gum that require steam removal.

1.2   The Ultimate package includes a deep clean, but we do not guarantee full stain removal as results depend on the condition and age of the stain.

1.3 RTK Mobile Valeting is unable to clean or treat damaged leather.

1.4    RTK Mobile Valeting only uses our own professional-grade products, which are safety-tested and approved for their intended use.

1.5   While every effort is made to ensure all services are delivered to the highest standard (based on the condition of the vehicle), customers are advised to inspect the vehicle upon completion. If there is any concern, it must be raised immediately with the technician, who will make every effort to resolve the issue. Once the technician has left the premises, RTK Mobile Valeting cannot accept responsibility for any issues not reported at the time of service. If the customer is not present during the service, any concerns must be reported within 24 hours of completion.

1.6  RTK Mobile Valeting reserves the right to reschedule appointments due to circumstances beyond our control (e.g., poor weather or staff illness). We will always aim to rearrange at a mutually convenient time.

1.7 We advise that all personal items are removed from the vehicle before our service is carried out. RTK Mobile Valeting does not accept liability for any items left in the vehicle.

1.9 Although every effort is made to ensure the interior is completely dry after wet vac, it may take up to 24 hours to fully dry—especially in cooler weather. We recommend keeping windows slightly open and running the heaters for at least 20 minutes post-service.

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Payment terms.

2.1 All services must be paid for in full on the day, either by cash or card.

2.2 A 25% deposit is required when booking Upgraded or Ultimate valets, to secure your slot via the booking link. All deposits are non-refundable. However, if you provide at least 48 hours’ notice, we are happy to rearrange your appointment at no additional cost.

2.3 Maintenance plans must be paid in full upon completion of the first visit. We’re happy to adjust your plan if you change vehicles or need to alter your scheduled monthly slot. Please note: annual subscriptions are non-refundable.

2.4 Cancellations made within 24 hours of your appointment—unless deemed extenuating circumstances—will be charged 50% of the service price.

2.5 Failure to pay on the day will result in a £30 late fee, plus an additional £3 per day until the balance is cleared.

2.6   Non payment will be pursued.