1. Booking

1.1 By booking with RTK Mobile Valeting, you agree to these Terms & Conditions in full.

1.2 We reserve the right to refuse or cancel any booking at our discretion.

1.3 A booking is only confirmed once it has been agreed by us.

 

2. Deposits & Payments

2.1 A deposit is required to secure your booking.

2.2 Deposits are used to secure your appointment time and may be non-refundable if cancellation terms are not met.

2.3 Full payment is due immediately upon completion of the service unless otherwise agreed in advance by RTK Mobile valeting.

2.4 Failure to make payment may result in additional charges and recovery action being taken.

 

3. Cancellations

3.1 We require a minimum of 24 hours’ notice for cancellations or rescheduling.

3.2 Cancellations within 24 hours may be charged up to 50% of the booking value.

3.3 Cancellations within 24 hours of your appointment, or failure to attend (no-shows), will result in loss of your deposit or the full booking charge.

3.4 RTK mobile valeting reserve the right to reschedule appointments due to weather or unforeseen circumstances.

 

4. Pricing

4.1 Additional charges may apply for heavily soiled vehicles or extra work required on the day. This is very rare and only applies in exceptional cases.

4.2 Final pricing may be adjusted upon inspection before or during the service. In our experience, this has only happened in very rare cases (less than 1 in 1000 jobs), and only when a vehicle is significantly more soiled than expected.

 

5. Customer Responsibilities

5.1 Customers must ensure safe and reasonable access to the vehicle.

5.2 All personal belongings must be removed before the appointment.

5.3 Customers must provide suitable working space for the service to be carried out safely.

5.4 Any existing damage or sensitive areas must be reported before work begins.

5.5 RTK mobile valeting are not responsible for loss or damage to personal items left inside the vehicle.

 

6. Vehicle Condition

6.1 RTK mobile valeting carry out all work with reasonable care and attention.

6.2 We do not guarantee removal of all stains, marks, scratches, or odours.

6.3 Results may vary depending on the condition and age of the vehicle.

6.4 We are not responsible for pre-existing damage, wear and tear, or defects.

 

7. Liability

7.1 We are not liable for any pre-existing damage to vehicles.

7.2 RTK mobile valeting are not liable for mechanical or electrical faults that may occur during or after cleaning.

7.3 We are not liable for indirect, incidental, or consequential losses.

7.4 Any issues must be reported immediately upon completion of the service.

 

8. Right to Refuse Work

8.1 RTK mobile valeting reserve the right to refuse or stop work if conditions are unsafe or unsuitable.

8.2 This includes but is not limited to:

• Unsafe working conditions

• Extreme weather

• Lack of space or access

• Abusive or unreasonable behaviour

8.3 A call-out fee or partial charge may still apply in these circumstances.

 

9. Weather

9.1 As a mobile service, weather conditions may affect bookings.

9.2 We may delay, reschedule, or adjust services where necessary due to weather conditions.

 

10. Complaints

10.1 Any complaints must be raised immediately upon completion of the service.

10.2 We will always aim to resolve issues fairly and reasonably.

10.3 Complaints raised after the vehicle has been used may not be accepted.

 

11. Refunds

11.1 Refunds are not provided for completed services unless a genuine fault in workmanship is identified.

11.2 Where appropriate, we may offer a re-clean or correction instead of a refund.

11.3 Deposits are non-refundable once a booking has been confirmed, as they secure your appointment time.

11.4 For maintenance plans, customers are entitled to a 30-day cooling-off period from the date of purchase, during which they may cancel and receive a refund for any unused portion of the service.

11.5 After the 30-day cooling-off period, no refunds will be issued for maintenance plans.

11.6 If a customer sells their vehicle during an active annual maintenance plan, we may, at our discretion, transfer the remaining balance to a like-for-like replacement vehicle, provided it is of similar size and service requirements.

11.7 Maintenance plans are sold on an annual basis and are non-transferable outside of the conditions listed above.

 

12. Data Protection

12.1 RTK mobile valeting collect and store personal information only as necessary to provide our services, including name, contact details, and booking information.

12.2 Your personal data is used only for:

• Managing bookings

• Contacting you about appointments

• Providing quotes or service updates

12.3 We do not sell, rent, or share your personal data with third parties for marketing purposes.

 

13. Data Storage & Security

13.1 RTK mobile valeting take reasonable steps to keep your personal data secure and protected from unauthorised access.

13.2 Personal information is only retained for as long as necessary to manage our business operations or as required by law.

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14. Marketing & Communication

14.1 We may contact you regarding your booking or related services.

14.2 We will only send marketing messages if you have given permission, and you can opt out at any time.

 

15. Photography & Marketing Images

15.1 RTK mobile valeting may take photographs of vehicles before, during, or after work for record-keeping and quality purposes.

15.2 These images may be used for marketing (including website and social media) unless you request otherwise.

15.3 We will never include personal identifying information in images without consent.

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16. Your Rights

16.1 You have the right to request access to the personal data we hold about you.

16.2 You may request correction or deletion of your personal data, subject to legal or business requirements.

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17. Governing Law

17.1 These Terms & Conditions are governed by the laws of England and Wales.

17.2 Any disputes will be handled under UK jurisdiction.

 

18. Contact

18.1 RTK Mobile Valeting | 07778714170 | RTK.mobile.valeting@gmail.com

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